Post sales - implemention, support and success

healthcare is very different

smaller customers - more repeatable you want your CS motion. more mechanical

Usage based in pricing, zendesk, intercom, etc

support and success are the same

waht do we want the individual and account to do - drive post usage revenue

zendesk, vitaly hubspot

zendesk - can do all the things you need, super clunky

AI only 15k+ per year

for early stage starutps

channels - in app chat that’s a zendesk ticket and customers will email us

CSMs get phone calls that are email or phone calls and everything is tracked as a zendesk ticket