It’s underserved -

5,000 paying customers

engaging with 10-20%

quantitative and qualitative engagements

Hotjar - CSAT and NPS scores

Richest feedback are our interviews - sales prospecting and from or account management staff

between sales and account managers -

What we want to be the feedback mechanism

How often is the post sales tam - account managers and CS leads talking to customers? what are the nature of these convos? how frequently?

which customers are these? sources and channels?

miimal o 1 time a year

enterprise for cust success - payment method is invoice

your bill is due

at 90 days before the renewal, proactive outreach - 2 or 3 things you can improve upon and by the way your renewal is coming up